Privacy Policy

Introduction

At Xylon Storm Varion Hotel, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last Updated: January 2024

Contact Information: 1250 Burrard Street, Vancouver, BC V6Z 2K5, Canada | Phone: (604) 555-0188 | Email: info@xylonstormvarion.info

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification for registration
• Preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (with consent)
• Security camera footage in public areas

How We Use Your Information

• Process reservations and provide accommodation services
• Facilitate access to our facilities: Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Business Center, and Valet Parking
• Process payments and manage billing
• Communicate with you about your stay and services
• Improve our services and customer experience
• Send promotional offers and newsletters (with consent)
• Comply with legal obligations and ensure safety and security
• Maintain records for business and legal purposes

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with operations, payment processing, and maintenance
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In connection with merger, acquisition, or sale of assets
• Emergency Situations: To protect safety and security of guests and staff
• With Consent: When you explicitly authorize sharing for specific purposes

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems
• Access controls and authentication protocols
• Regular security assessments and updates
• Staff training on privacy and security practices
• Physical security measures for paper records

Your Rights and Choices

Under Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with privacy authorities
• Opt-out of non-essential data collection

To exercise these rights, contact us at info@xylonstormvarion.info or (604) 555-0188.

Cookies and Online Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website functionality and security

You can manage cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and security

Retention periods vary based on the type of information and legal requirements, typically ranging from 1-7 years after your last interaction with us.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will delete it promptly. For Family Room bookings involving minors, we collect information only as necessary for accommodation services with parental or guardian consent.

International Data Transfers

Your personal information may be processed and stored outside of Canada by our service providers. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections with service providers
• Compliance with applicable data protection laws
• Security measures equivalent to Canadian standards

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Providing notice during your next visit

Your continued use of our services after policy updates constitutes acceptance of the changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: